LoadingLoadingLoadingLoadingAnalyse how remote teams actually misunderstand each other—turn-taking, offset, and hub languages—not tourist ‘culture tips’.
Online only
Intercultural communication in 2026 is mostly asynchronous text plus the occasional live call at a cruel hour. This MA treats that as the object of study: turn-taking in chat, the politics of cameras, the person who writes ‘as discussed’ when half the team was asleep, and the hub agent who translates a complaint into English that the marker will actually read. FollowLap University offers an optional Spanish assessment pathway on this programme because a large share of the remote workforce and of FollowLap’s own support traffic is Spanish-speaking. Portuguese and Hindi hubs still do not silently re-mark English papers. You will contrast high-context workplace chat with the bluntness of incident tickets, and you will refuse both essentialist national cartoons and the claim that English is culturally empty. The degree does not make you a diplomat or a UN officer. It makes you able to write a communication protocol a distributed university or firm can actually staff across meridians. Methods work uses tickets, chat exports, and seminar recordings with consent and anonymisation. You will practise a live seminar that is fair to at least two meridian blocks and write a hub protocol that states when translation is support and when it would become ghost marking. Optional Spanish assessment is listed on the relevant modules so nobody has to guess. Portuguese and Hindi remain support languages unless a bilingual brief is approved in writing. No diplomatic academy is implied, and no UN intercultural logo will appear in your assessed slides.
Thirty-six credits: theory for distributed settings, hub and language politics, research methods for digital discourse, and a supervised analysis capstone. Optional Spanish assessment where stated on the module.
Study online
Every programme can be completed fully online with zero tuition fees — study from anywhere in the world.
| Code | Course | Credits |
|---|---|---|
| FollowLap5301 | Offset, Turn-Taking, and Who Gets to Speak Students name the methods used in this subject and apply one of them to a short case. The module is Offset, Turn-Taking, and Who Gets to Speak.
| 3 |
| FollowLap5302 | English as Assessment Language versus Home Languages Students compare two cases and explain why the outcomes differed. The module is English as Assessment Language versus Home Languages.
| 3 |
| FollowLap5303 | Camera, Chat, and Status in Remote Meetings Students produce a professional artefact, with sources and a review of its weaknesses. The module is Camera, Chat, and Status in Remote Meetings.
| 3 |
| FollowLap5304 | Ethics of Recording Distributed Cohorts Students complete a supervised project and defend the method and the result. The module is Ethics of Recording Distributed Cohorts.
| 3 |
| Code | Course | Credits |
|---|---|---|
| FollowLap5305 | Spanish Hub Practice and Optional EN/ES Assessment Students name the methods used in this subject and apply one of them to a short case. The module is Spanish Hub Practice and Optional EN/ES Assessment.
| 3 |
| FollowLap5306 | Portuguese and Hindi Support without Silent Re-Marking Students compare two cases and explain why the outcomes differed. The module is Portuguese and Hindi Support without Silent Re-Marking.
| 3 |
| FollowLap5307 | Complaint Translation and Register Shift Students produce a professional artefact, with sources and a review of its weaknesses. The module is Complaint Translation and Register Shift.
| 3 |
| FollowLap5308 | Writing Student-Facing Language Policies Students complete a supervised project and defend the method and the result. The module is Writing Student-Facing Language Policies.
| 3 |
| Code | Course | Credits |
|---|---|---|
| FollowLap5309 | Digital Discourse Analysis for Tickets and Chat Students name the methods used in this subject and apply one of them to a short case. The module is Digital Discourse Analysis for Tickets and Chat.
| 3 |
| FollowLap5310 | Interviewing across Timezones Students compare two cases and explain why the outcomes differed. The module is Interviewing across Timezones.
| 3 |
| FollowLap5311 | Corpus Ethics and Anonymisation Students produce a professional artefact, with sources and a review of its weaknesses. The module is Corpus Ethics and Anonymisation.
| 3 |
| FollowLap5312 | Identity-Checked Assessment for Language Work Students complete a supervised project and defend the method and the result. The module is Identity-Checked Assessment for Language Work.
| 3 |
| Code | Course | Credits |
|---|---|---|
| FollowLap5313 | Protocol Design for Distributed Teams Students name the methods used in this subject and apply one of them to a short case. The module is Protocol Design for Distributed Teams.
| 3 |
| FollowLap5314 | Briefing Notes for Hub Leads Students compare two cases and explain why the outcomes differed. The module is Briefing Notes for Hub Leads.
| 3 |
| FollowLap5315 | Research Design Clinic Students produce a professional artefact, with sources and a review of its weaknesses. The module is Research Design Clinic.
| 3 |
| FollowLap5316 | Capstone: Intercultural Communication in a Named Remote Setting Students complete a supervised project and defend the method and the result. The module is Capstone: Intercultural Communication in a Named Remote Setting.
| 3 |
Modules are assessed through a published mix of coursework, applied projects, and examinations. Exam windows are announced in advance so students in other time zones are not forced into overnight sittings. Alternative arrangements are available where documented.
The published duration is 18 months. Teaching language: English with optional Spanish assessment pathway; Portuguese and Hindi hubs remain support, not default assessment. Actual time-to-complete depends on mode and any recognised prior learning.
This is a fully online award. You study from your country. No student visa and no campus relocation are required.
Degree tuition for this award is published as £0 / tuition-free on the online pathway. Examination or administrative fees may apply at checkout — never an annual tuition invoice. Check the Fees page for any extras.
Requirements are grouped on this page (academic, English, documents). Equivalent qualifications are considered. English may be waived after prior English-medium study.
Assessment is typically a mix of coursework, projects, and examinations. Doctoral awards include a thesis or dissertation and an oral examination. Details sit in the programme specification and module outlines.
Recognition of the award for local employment, professional licence, or ministry attestation is decided by your employer or regulator. FollowLap University publishes verification pages for certificates. We do not claim automatic equivalence in every country.
Start an application on this website. Progress is saved from the first step. Admissions: admissions@followlap.com.
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