LoadingLoadingLoadingLoadingDesign services that hand off cleanly around the clock—queues, scripts, and fairness—not a 24/7 slogan.
Online only
‘We are 24/7’ usually means one tired region plus a vendor. This MSc treats follow-the-sun as a design problem: what must be true in the ticket for the next meridian to act, how language hubs escalate without rewriting the student’s academic record, and how live seminars for a university and live support for a firm share the same clock politics. You will map a student-support journey for FollowLap University-like operations: tuition-free online learners, identity-checked exams, hubs in ES/PT/HI, English assessment. You will also map a commercial digital service with the same honesty. No ITIL badge is conferred. No UN helpdesk is implied. Seminars rotate so service designers in APAC are not perpetual recording-watchers. Design work uses queue age by meridian, knowledge articles that the next shift can execute, and QA samples that include Spanish, Portuguese, and Hindi contacts. You will rewrite ‘24/7’ until it is a roster. Escalation into an English assessment context is a bright line: student-support language is not a grade. Low-bandwidth support and vendor-versus-in-house coverage are in the operations modules. FollowLap University’s own student services are a legitimate comparison case, not a claim that FollowLap is a commercial contact-centre franchise. ITIL remains outside the award.
Thirty-six credits: service clocks, language channels, knowledge and quality, and a handoff capstone.
Study online
Every programme can be completed fully online with zero tuition fees — study from anywhere in the world.
| Code | Course | Credits |
|---|---|---|
| FollowLap6101 | Follow-the-Sun Maps that Can Be Staffed Follow-the-Sun Maps that Can Be Staffed — assessed module on the MSc Follow-the-Sun Service Design pathway.
| 3 |
| FollowLap6102 | Queue Age by Meridian Queue Age by Meridian — assessed module on the MSc Follow-the-Sun Service Design pathway.
| 3 |
| FollowLap6103 | On-Call versus Shift Design On-Call versus Shift Design — assessed module on the MSc Follow-the-Sun Service Design pathway.
| 3 |
| Code | Course | Credits |
|---|---|---|
| FollowLap6105 | Spanish, Portuguese, and Hindi as Service Languages Spanish, Portuguese, and Hindi as Service Languages — assessed module on the MSc Follow-the-Sun Service Design pathway.
| 3 |
| FollowLap6106 | Escalation into English Assessment Contexts Escalation into English Assessment Contexts — assessed module on the MSc Follow-the-Sun Service Design pathway.
| 3 |
| FollowLap6107 | Tone, Register, and Hub Quality Tone, Register, and Hub Quality — assessed module on the MSc Follow-the-Sun Service Design pathway.
| 3 |
| Code | Course | Credits |
|---|---|---|
| FollowLap6109 | Articles that Survive Offset Articles that Survive Offset — assessed module on the MSc Follow-the-Sun Service Design pathway.
| 3 |
| FollowLap6110 | QA Sampling across Regions QA Sampling across Regions — assessed module on the MSc Follow-the-Sun Service Design pathway.
| 3 |
| FollowLap6111 | Vendor versus In-House Coverage Vendor versus In-House Coverage — assessed module on the MSc Follow-the-Sun Service Design pathway.
| 3 |
| Code | Course | Credits |
|---|---|---|
| FollowLap6113 | Journey Mapping Studio Journey Mapping Studio — assessed module on the MSc Follow-the-Sun Service Design pathway.
| 3 |
| FollowLap6114 | Metrics that Do Not Hide One Tired Region Metrics that Do Not Hide One Tired Region — assessed module on the MSc Follow-the-Sun Service Design pathway.
| 3 |
| FollowLap6115 | Writing for Operations Boards Writing for Operations Boards — assessed module on the MSc Follow-the-Sun Service Design pathway.
| 3 |
Modules are assessed through a published mix of coursework, applied projects, and examinations. Exam windows are announced in advance so students in other time zones are not forced into overnight sittings. Alternative arrangements are available where documented.
The published duration is 18 months. Teaching language: English (ES/PT/HI support hubs do not change the language of assessment unless a bilingual pathway is stated). Actual time-to-complete depends on mode and any recognised prior learning.
This is a fully online award. You study from your country. No student visa and no campus relocation are required.
Degree tuition for this award is published as £0 / tuition-free on the online pathway. Examination or administrative fees may apply at checkout — never an annual tuition invoice. Check the Fees page for any extras.
Requirements are grouped on this page (academic, English, documents). Equivalent qualifications are considered. English may be waived after prior English-medium study.
Assessment is typically a mix of coursework, projects, and examinations. Doctoral awards include a thesis or dissertation and an oral examination. Details sit in the programme specification and module outlines.
Recognition of the award for local employment, professional licence, or ministry attestation is decided by your employer or regulator. FollowLap University publishes verification pages for certificates. We do not claim automatic equivalence in every country.
Start an application on this website. Progress is saved from the first step. Admissions: admissions@followlap.com.
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